Introduction

Your invoice details are directly tied to the payment information provided at the time of a successful subscription purchase or renewal. 

Invoices cannot be retroactively edited once issued, so be sure to enter any important details during the subscription purchase or before your renewal date.

Any changes to details on an existing subscription will be visible on your next successful transaction within Runway.

Customizing your invoice during purchase

This section walks you through entering the correct information at the time of initial purchase. This will ensure that every invoice has details you or your business may require.

1. Log in to your Runway account
2. Click your user icon in the top right corner
3. Click Update Plan
4. Select the desired plan, using the top toggle to switch between an annual or monthly subscription
5. Select Card as your payment method

Selecting the Card payment method will give you the most control over your invoice. Once selected, enter in the Card information and Cardholder name. 

The Cardholder name will always be visible in your invoice. This cannot be changed after completing your first successful payment.

Next, select the Country associated with your payment method. 

Selecting certain countries (such as the United Kingdom, Canada, etc.) will have the option to indicate a business purchase with the I’m purchasing as a business check box. Check this box to enter a VAT ID and business information.

If your selected country does not include this option, you will use the Billing address fields to include additional details:

• Business name – Enter the business name in Address line 1. Then add your full business address to Address line 2.
• Tax ID, VAT, or other identifying details – Append this to Address line 1, using a slash or pipe symbol to separate the details.

Below is an example of the standard (unfilled) billing fields, and a version modified to include a business name and tax information:

Click Subscribe to confirm the plan upgrade. Your invoice will include the indicated details.

Updating future invoices

You can update your future invoices by following the steps below:

1. Log in to your Runway account
2. Click your user icon in the top right corner
3. Select Manage your plan
4. Click Manage billing 
5. Click Update information

This will bring you to a page with editable fields where you can enter your address, phone number, and tax ID. You can also use these fields to enter information about your business:

• Business name – Enter the business name in Address line 1. Then add your full business address to Address line 2.
• Tax ID, VAT, or other identifying details – Append this to Address line 1, using a slash or pipe symbol to separate the details.

Please see the end of the Customizing your invoice during purchase step for an example of the standard (unfilled) billing fields, and a version modified to include a business name and tax information.

The cardholder name from your payment method will be visible above the editable details in your invoice. This cannot be changed after completing your first successful payment.

You will need to create a new account if you’d like to change the name associated with your account.