Skip to main content

Search

Can I have credits refunded?


All generations in Credits Mode cost credits regardless of how they come out or if you choose to download the output. 

Generative video technology is still developing, and results may not always match your prompt exactly on the first try. Depending on the use case, you may need some experimentation and adjustment to get your desired outcome. 

Because of the experimental nature of generative video, we are unable to return credits for unsatisfactory generations.

To experiment many times or avoid being charged credits for each generation, we recommend leveraging our Unlimited plan to create infinite generations at a relaxed rate in Explore Mode

 

Generation errors

Credits will be automatically returned to your account as paid credits in the event of a generation error.

If you don’t see your credit balance increase, this is likely because the generation failed before you were charged credits. Please review How to troubleshoot a credit discrepancy for more information.