We take the security and fair access of Runway seriously to ensure the best possible experience for all users. This article explains our policy on automated usage and account suspensions.
Enforcement Actions
Our usage guidelines and Terms of Use are designed to ensure everyone in our creative community can access our tools without disruption. By following these terms, you're helping us to maintain a platform where anyone with a story to tell has access to the tools they need to tell it.
When we detect or receive reports of potential violations, we investigate each case thoroughly. If we confirm a violation of our Terms of Service, we remove any violative content and take appropriate action on the account, which may include temporary suspension or permanent account termination. In serious cases, we may also pursue legal action when necessary. For full details about our enforcement process, please refer to Section 13 of our Terms of Service.
What Constitutes a Violation?
Runway automatically scans all inputs and resulting outputs for content that violates our Trust & Safety standards. A shortlist of examples captured by our content moderation filters can be referenced here.
We also monitor accounts for suspicious usage activity. Examples of behaviors that would be categorized as suspicious usage include:
- Running automated scripts to generate multiple prompts in rapid succession
- Creating programs that systematically access our services at high volumes
- Attempting to "scrape," "crawl," or "spider" our services
More information can be found in Section 5 of our Terms of Use.
Why We Have These Policies
These restrictions help us:
- Maintain service quality and availability for all users
- Prevent abuse of our platform
- Ensure fair access to our resources
- Protect our services from automated exploitation
Appeal Process
If you believe your account was suspended in error, you can contact our support team by emailing support@runwayml.com.
If your suspension appeal is denied, your plan will be canceled and you will not receive a refund. You will no longer be able to access your account or assets. Please review our Usage Policy for more information.
Preventing Violations
To ensure your account remains in good standing:
- Only use our services through official interfaces
- Don't attempt to automate interactions with our platform
- Review our Terms of Use thoroughly, particularly sections 5 and 13
For use cases that require automated solutions, sign up for Runway API access.
Have questions about your usage or need guidance? Reach out to Support for further assistance.