Introduction 

SSO authentication issues are typically caused by configuration mismatches between an organization's identity provider and Runway. Resolving SSO issues will generally require assistance from the organization’s Runway admin.

This guide provides troubleshooting steps to diagnose common SSO problems.

Glossary

• Runway admin: Person with administrative access to your organization's Runway workspace
• Security or identity team: Team that manages your organization's access permissions and identity provider settings

Troubleshooting steps

1. Verify Runway access: Check with your Runway admin that you have been added to the enterprise workspace.
2. Verify SSO configuration: Confirm with your Runway admin that your email domain is configured to use SSO authentication.
3. Verify permissions: Confirm with your security or identity team that you are assigned permissions to access Runway through your organization's identity provider.

If login issues persist after confirming the above, your Runway admin should contact support for additional troubleshooting assistance.