This article provides resolutions and more context around issues you may encounter as an admin in your Runway Enterprise organization. Find the error message you're seeing below to learn what's happening and how to resolve it.
Workspace creation issues
If you're trying to create a workspace and the Create Workspace button is disabled, hover over the button on the Workspaces tab of your Organization Settings to see why. The message you see matches one of the causes below.
"Creating a workspace requires available credits in an existing workspace. Please contact your account team to add credits."
To resolve this, contact your account team to add credits to your organization.
This appears on the usage-based Enterprise plan when every workspace in your organization has used all of its allocated credits. You can check each workspace's usage in the Credits column of the Workspaces tab.
"Creating new workspaces is disabled. Please contact your account team to create new workspaces."
To resolve this, contact your account team and mention that workspace creation is disabled for your organization.
This typically means your organization's plan settings need an update on Runway's side, often during a plan change. There's nothing to fix on your end.
FAQ
Can my team keep generating while workspace creation is disabled?
Yes. Your team can continue to generate on existing workspaces. However, workspace creation errors can mean your organization has used all of its available credits, so reach out to your account team for assistance if you're seeing them.