You can cancel your plan by following the steps below:
- Navigate to https://app.runwayml.com/settings/billing
- Click Cancel plan
- Provide any feedback you have around your cancellation, then proceed by selecting Continue to cancel plan
- Click Cancel subscription in Stripe
- Confirm the change in Stripe. Your plan will not be cancelled until you complete this final step.
You'll retain your subscription until the end of your billing cycle after cancellation, but the subscription will not renew. This means you’ll still have access to the paid features until the renewal date.
If you only see the options to Update subscription and Don't cancel subscription, this means that your subscription is already scheduled for cancellation at the end of your current billing cycle and your plan will not renew. The cancellation date will be reflected at the top of the Stripe confirmation page, just above your plan type.
Cancelling a plan purchased through the iOS App Store
Subscriptions purchased through the iOS App Store can be cancelled by following this tutorial from Apple: View or cancel subscriptions on iPhone
FAQ
Why can’t I cancel my subscription even though I keep receiving failed renewal email notifications?
This likely means that your renewal date recently passed, and your subscription wasn’t cancelled before then. Please reach out to Support for further assistance on your cancellation.
I just signed up but don’t want an ongoing monthly subscription. Can I cancel and still use the plan features?
Yes, you can cancel immediately after subscribing and will have access to the plan features until the end of the billing cycle.
Can I subscribe for a set amount of time, such as three months?
We do not currently offer the ability to schedule a custom subscription duration. You’d need to cancel the subscription manually once you’re ready to end the plan.
Will I lose my assets and projects after cancelling?
No, your assets and projects will remain on your account unless you delete your account entirely.
Please note you will not be able to create any new projects once on the Free plan if you have over three projects.
Can I still use my purchased credits after cancelling my subscription?
Yes, purchased credits will remain on your account until spent. It’s important to note that your current plan level determines the availability of features, not the plan type at the time the credits were purchased. For example, any generations made after downgrading to the Basic tier will have watermarks.