Runway uses credits to power generative tools, ensuring users can tailor model and feature use to their needs. If you're encountering issues or discrepancies with your credit balance, read on to troubleshoot common scenarios and find solutions to address them effectively.
For a foundational understanding of how credits operate within Runway, visit How do credits work?
How do I see how many credits I have?
Your credit balance is on the Plans and Billing page.
- Select your profile icon in the bottom-left corner
- Select Plans and Billing
- Find the number listed next to Credits
Your available credits are broken out by plan credits (included monthly with any paid subscription) and purchased credits (any additional credits you've bought, including the free credits included with your account upon registration).
How do I know when my subscription credits reset?
On the Plans and Billing page, look for your monthly plan credits. Underneath, you'll see the date and time of your next renewal. Your credits reset at that timestamp.
How do I see how my credits have been spent?
On the Plans and Billing page, scroll to the Credit usage table at the bottom. It lists the last 30 days of credit spend on your account, including where and how each credit was used.
My credits didn't refresh.
Credit refreshes are automatic and do not fail to administer unless there's a billing problem. Here are some steps to try:
- Check the invoice you got for your most recent subscription payment. Does it list the same email you're logged in under? Did the payment complete successfully?
- Check your credit usage table. Following your most recent refresh date, did you spend any credits?
When to contact support
If you've followed these steps and your issue remains unresolved, it's time to contact a support agent.