Troubleshooting

Articles

• Why was I charged after cancelling my subscription?
• Why was my payment declined?
• Why does my account say it is managed by Apple?
• What do I do if I accidentally selected a yearly plan instead of monthly?
• How to troubleshoot a credit discrepancy
• Where are my Free Credits?

Sections

• Generation Troubleshooting
• Web Platform
• Mobile Platform

Articles

• Getting Help with your Runway Account
• How do I find my impersonation code?