Cancelling your Runway subscription stops your plan from renewing. It doesn’t end your current billing period or trigger an immediate refund. Your plan stays active until the end of the period you already paid for, and you won’t be charged again after that.
The cancellation wasn’t completed
The most common reason for a charge after cancelling is an unfinished cancellation. Runway’s cancellation flow has two parts: experience feedback and the cancellation itself. In many cases, a charge after cancelling means the first part was completed but not the final one.
To fully cancel your subscription:
- Go to your billing page
- Select Cancel plan
- Provide any feedback, then select Continue to cancel plan
- Select Confirm cancellation in Stripe
The subscription isn’t cancelled until step 4 is complete and Stripe returns this cancellation confirmation:
If you stopped before the Stripe confirmation, your subscription remained active and renewed as scheduled.
Other reasons for an unexpected charge
If you did complete the cancellation, one of these is usually behind an unexpected charge after cancelling:
Deleting your account doesn’t cancel your subscription
Your Stripe subscription exists independently of your Runway account. If you deleted your account without completing all four cancellation steps, including the Stripe confirmation, billing may have continued.
Next steps:
- Log back into your account. This will likely create a new account, but that’s okay.
- Contact support from the help icon on your Plans and Billing page.
- Share the charge amount and the date it occurred. Once the ticket is escalated, support can identify the original account and assist.
You have two Runway accounts
If you subscribed on mobile using Apple’s Hide My Email feature, Apple may have created a separate Runway account under a masked email address, different from your usual login. This means you could have two active accounts, each with its own subscription, without realizing it.
Next steps:
- Check the email tied to the unexpected charge. It may be a masked Hide My Email address.
- Sign in with that email to access the second account, then complete all four cancellation steps there, ending with the Stripe confirmation.
You can manage your Hide My Email addresses anytime in your Apple ID settings.
Your account owns a workspace with a separate subscription
If you’re a workspace owner, the workspace may have its own subscription that bills independently from your personal plan, so cancelling your personal plan doesn’t stop the workspace charge.
Next steps:
- Open your billing page and review your personal and workspace billing details.
- Switch into the workspace to access its billing view.
- Complete the same four cancellation steps from the workspace billing view.
You added an additional member to your workspace
All members added with Admin or Editor roles are subject to an additional charge upon invitation. The charge is equivalent to the rate paid by the initial workspace owner. If you weren’t expecting it, this may be the source of the unexpected charge.
Next steps:
- Review your workspace members and remove anyone no longer needed (see Workspace members & roles).
- Contact support from the help icon on your Plans and Billing page once the member is removed.
- Request a refund of the prorated balance difference.
Requesting a refund for the charge
You may be eligible for a refund if your plan renewed within the last 30 days and is unused or close to unused. A refund generally isn’t available if you’ve used your plan since it renewed. For the full list of when refunds are and aren’t available, see Requesting a refund for your plan or payment.
Refunding a subscription automatically cancels your active plan. To request a refund, select the help icon on your Plans and Billing page and ask the AI assistant. Include your account email, the charge amount and the date it occurred.
If you subscribed through the Apple App Store or Google Play, Apple or Google handles the refund. Requesting a refund for your plan or payment links to each store’s refund process.