Introduction
Cancelling your Runway subscription stops your plan from renewing — it doesn't end your current billing period or trigger an immediate refund. Your plan stays active until the end of the period you already paid for, and you won't be charged again after that.
The most common reason
Runway's cancellation flow has two steps: experience feedback and the cancellation itself. In many cases, receiving a charge after cancelling may mean that the first step was completed, but not the final step.
To fully cancel your subscription:
- Go to your billing page (https://app.runwayml.com/settings/billing)
- Click Cancel plan
- Provide any feedback, then proceed by selecting Continue to cancel plan
- Click Confirm cancellation in Stripe
The subscription isn't cancelled until step 3 is complete and Stripe returns the cancellation confirmation below:
If you stopped before the Stripe confirmation, your subscription remained active and renewed as scheduled.
Other reasons for an unexpected charge
This section outlines additional reasons you may see an unexpected charge after cancelling:
Deleting your account doesn't cancel your subscription
Your Stripe subscription exists independently of your Runway account. If you deleted your account without completing the cancellation steps above, billing may have continued.
Next Steps:
- Log back into your account. This will likely create a new account, but that's okay.
- Contact support via the ? icon in your dashboard.
- Share the charge amount and the date it occurred — once the ticket is escalated, support can identify the original account and assist.
You have two Runway accounts
If you subscribed on mobile using Apple's Hide My Email feature, Apple may have created a separate Runway account under a masked email address — different from your usual login.
This means you could have two active accounts, each with its own subscription, without realizing it.
Next steps:
- Check the email tied to the unexpected charge — it may be a masked Hide My Email address.
- Sign in with that email to access the second account, then follow the cancellation steps above.
You can manage your Hide My Email addresses anytime in your Apple ID settings.
Your account owns a workspace with a separate subscription
If you're a workspace owner, the workspace may have its own subscription that bills independently from your personal plan.
Next steps:
- Open your billing page and review your personal and workspace billing details.
- Switch into the workspace to access its billing view.
- Follow the same cancellation steps from the workspace billing view.
You added an additional member to your workspace
All members added with Admin or Editor roles are subject to an additional charge upon invitation. The charge is equivalent to the rate paid by the initial workspace owner. If you weren't expecting it, this may be the source of the unexpected charge.
Next steps:
- Review your workspace members and remove anyone no longer needed (see Workspace members & roles).
- Contact support via the ? icon in Runway once the member is removed.
- Request a refund of the prorated balance difference.
Requesting a refund
You may be eligible if your plan renewed within the last 30 days and is unused or close to unused. You're generally not eligible if you've used a significant portion of your credits, or if the charge is for a one-time credit purchase.
Refunding a subscription automatically cancels your active plan. To request a refund, contact support via the ? icon in Runway. Include your account email, the charge amount, and the date it occurred.
If you subscribed through the Apple App Store or Google Play, you'll need to manage your subscription with them directly. See this article for the full refund steps.