Introduction
Video generations may appear stuck or delayed in two different ways:
- In queue in Explore Mode
- Stuck on a certain percentage
After reading this guide, you will understand how to identify different types of processing delays, when to take action, and how to cancel unwanted Explore Mode generations.
Queued on Explore Mode
During peaks of high traffic, generations may be queued or take longer to process. These generations may appear to be stuck at 0%, but are usually waiting for their turn to start processing.
The platform maintains equal access for all Unlimited Plan subscribers during busy periods. When system usage increases, processing times may extend and simultaneous generation capacity becomes temporarily limited.
You can read more about how Explore Mode works here: Why does Explore Mode sometimes move faster or slower?
Not progressing past a certain percentage
When a generation shows a specific percentage (like 90%) without changing, the system is likely still actively processing your video. These generations often need more time, but should typically take no longer than a few minutes to complete.
Cancelling a stuck generation
After 30 minutes, an optional button to Cancel the stuck generation will appear beneath the video:
Cancelling a generation with this method will not return credits if used.