Introduction
Video generations may appear stuck or delayed in two different ways:
- Queued in Explore Mode
- Stuck on a certain percentage
After reading this guide, you will understand how to identify different types of processing delays, when to take action, and how to cancel unwanted Explore Mode generations.
In queue on Explore Mode
When a generation shows "In queue" with 0% progress, it means the system has not started processing your video yet. This happens when Explore Mode experiences high traffic volume.
The platform maintains equal access for all Unlimited Plan subscribers during busy periods. When system usage increases, processing times may extend and simultaneous generation capacity becomes temporarily limited.
You can read more about how Explore Mode works here: Why does Explore Mode sometimes move faster or slower?
Cancelling a queued Explore Mode generation
If you have a generation in queue that you no longer want, you can cancel it by:
- Navigating to your Private assets
- From a session, open the lefthand sidebar
- Select Open Assets
- Locate the processing output in the Recently created section
- Click the Cancel button beneath the generation with 0% progress
- Confirm task deletion
After cancellation, you can attempt your generation again.
Please note that you cannot currently cancel a generation once it has begun processing, or if it shows a value above 0%. In this case, give the generation more time to complete.
Not progressing past a certain percentage
When a generation shows a specific percentage (like 90%) without changing, the system is still actively processing your video. These generations often need more time, but should typically take no longer than a few minutes to complete.
If the generation is truly stuck, it will automatically cancel in 1-2 hours and your credits will be refunded.
Understanding automatic resolution
The processing system includes built-in timeouts that automatically clear delayed generations after a set period. Both queued generations and percentage-based delays resolve without any action from you.
Wait for the automatic resolution process before taking manual action. Most generations that appear stuck will complete successfully given sufficient time.
What support can do
The support team cannot manually remove stuck generations from the processing system. If you experience multiple processing delays:
- Allow additional time for generations to complete
- Try generating during off-peak hours
- Contact support with specific details if problems continue after following these steps