If you believe your content is wrongly being moderated by our content moderation system, you can provide feedback in-app by following the steps below.
- When a generation says generation error or generation blocked, that means some trait of the input was determined by the content moderation system to in violation of our Trust & Safety policies. See here for a list of what is moderated.
- If you believe your content was improperly moderated (it does not fall under any of the Trust & Safety policies), it is likely a false positive.
- Click the Send feedback button on the terminated generation.
- Click Confirm and send feedback.
- Modify your inputs, and try again.
We cannot immediately unblock content that is being improperly moderated, but your feedback is taken directly to the Runway team for review.