Introduction

To protect our community and increase the likelihood of signing up to a verified Runway subscription, this article provides recommended practices to protect your account, clear information about how Runway operates, and tips to avoid deceptive actors.

Securing Your Runway Account

Your account security depends on following best practices for authentication and browser hygiene. These recommendations will protect your Runway account from unauthorized access and potential compromises.

Essential Security Steps

• Use unique credentials: Create a password you've never used elsewhere, or sign in with Apple/Google for enhanced security
• Enable two-factor authentication: Turn on MFA for the email account associated with your Runway account (such as Gmail's 2-Step Verification)
• Keep your browser current: Update to the latest browser version regularly, as outdated browsers contain security vulnerabilities that malicious actors can exploit
• Audit browser extensions: Remove extensions you don't actively use—malicious actors can update compromised extensions to include malicious code that steals credentials or compromises accounts

Additional Protection Measures

• Monitor for breaches: Sign up for HaveIBeenPwned to receive alerts when your email appears in data breaches. 
• Enterprise security: If you're an Enterprise customer, configure Single Sign-On (SSO) to use your organization's authentication system and security policies

These security measures create multiple layers of protection. Even if one security measure fails, the others will help keep your account secure.

How Runway Operates

Runway operates exclusively from the runwayml.com domain. Below are some examples of official websites and channels:

• Our main website: https://runwayml.com
• Our pricing page: https://runwayml.com/pricing
• Our physical products store: https://store.runwayml.com

Protect yourself by knowing:

• Official sub-sites are linked on our official website (https://runwayml.com)
• All payments are processed securely through Stripe with our official domain. We never direct users to external payment platforms or process payments outside of our website
• We do not accept and will never request cryptocurrency payments
• There are no “penalty fees” or “account reset” charges
• All staff will only communicate through the Runway app, email from the verified @runwayml.com domain, or verified community platforms listed on the official website

Warning Signs

Watch out for these common deceptive practices:

• Requests for cryptocurrency payments
• Claims about "negative balances" needing attention
• Websites using similar but different domain names
• Websites using Runway branding that don’t offer creative generative technology products
• Pressure to make immediate payments under threat of permanent account deletion or loss of assets
• Unsolicited contact through unofficial channels
• Requests to continue conversations on WhatsApp, Telegram, or other messaging platforms

Stay Safe

We're committed to protecting our community of creators. If you have any doubts about a communication or payment request, please reach out through our official support channels.