To protect our community, we want to provide clear information about how Runway operates.
How Runway Operates
Runway operates exclusively from the runwayml.com domain. Below are some examples of official websites and channels:
- Our main website: https://runwayml.com
- Our pricing page: https://runwayml.com/pricing
- Our physical products store: https://store.runwayml.com
Protect yourself by knowing:
- Official sub-sites are linked on our official website (https://runwayml.com)
- All payments are processed securely through Stripe with our official domain. We never direct users to external payment platforms or process payments outside of our website.
- We do not accept and will never request cryptocurrency payments.
- There are no “penalty fees” or “account reset” charges.
- All staff will only communicate through the Runway app, email from the verified
@runwayml.comdomain, or verified community platforms listed on the official website.
Warning Signs
Watch out for these common deceptive practices:
- Requests for cryptocurrency payments
- Claims about "negative balances" needing attention
- Websites using similar but different domain names
- Websites using Runway branding that don’t offer creative generative technology products
- Pressure to make immediate payments under threat of permanent account deletion or loss of assets
- Unsolicited contact through unofficial channels
- Requests to continue conversations on WhatsApp, Telegram, or other messaging platforms
Stay Safe
We're committed to protecting our community of creators. If you have any doubts about a communication or payment request, please reach out through our official support channels.