Troubleshooting FAQs
- How can I provide feedback if I think I'm receiving improper content moderation warnings?
- Why does Explore Mode sometimes move faster or slower?
- Why did my video generation get stuck or freeze while generating?
- Why am I getting an error when I'm trying to generate?
- Why is my input getting content moderated, and what types of content are blocked?
Content & Generation FAQs
- How do I remove the watermark from my generations?
- Can I use the content I made in Runway for commercial purposes?
- Can I generate videos in 4k?
- Does Runway have a publicly accessible API?
- How can I share my Runway-made work with the team or have it featured to the community?
- Why is the preview button disabled?
Billing & Payments FAQs
- Enterprise Credits FAQ
- Will unused credits carry over/roll over after my billing day?
- How do I know which day of the month is my billing day?
- If I start a monthly subscription, is it just for one month or will it renew automatically?
- It looks like I received fewer credits than I paid for, why is that?
- Why didn't my credits refresh on the 1st of the month?