Content & Generation
- Why is my input getting content moderated, and what types of content are blocked?
- It looks like I received fewer credits than I paid for, why is that?
- Can I use the content I made in Runway for commercial purposes?
- Do you have a publicly accessible API?
- How can I share my Runway-made work with the team or have it featured to the community?
- Why is the preview button disabled?
Billing & Payments
- If I start a monthly subscription, is it just for one month or will it renew automatically?
- Why didn't my credits refresh on the 1st of the month?
- How do I cancel my plan?
- What do I do if I accidentally selected a yearly plan instead of monthly?
- If I upgrade from a lower plan to a higher plan, do I have to pay the full rate of the higher plan?
- Do you offer student or educator discounts?